AOVO Refund Statement:
We accept return requests for refunds if the product is used within 30 days from the date of delivery. Attention: Since the bank charged about 5% service fee when the customer paid, we cannot refund this 5% handling fee to the customer. We hope the customer understands. Return shipping due to non-quality issues: It is calculated based on the scooter or bicycle purchased by the customer and the shipping fee calculated by the warehouse. If the return is caused by product quality problems, we will bear the freight and we will issue a return label to the customer. There are no relisting fees, If it is only because the customer unilaterally regrets wanting to return the product, rather than due to quality reasons, the customer should bear the shipping cost: It is calculated based on the scooter or bicycle purchased by the customer and the shipping fee calculated by the warehouse, Customers must return products within 30 days. Return of opened products is allowed.
If there is a quality problem within two months of use, more than one month, and the quality problem can not be solved under the guidance of AOVO engineer, our company will provide a 2/3 refund.
If there is a quality problem within three months of use, more than two months, and the quality problem can not be solved under the guidance of AOVO engineer,our company will provide a 1/3 refund
If there is a quality problem exceed three months of use, our company only accept repairs, don’t support refund
Due to the used second-hand electric scooter is difficult to sell, it is a great loss for us, please understanding.
EU / USA wide customers: If the refund is not caused by quality problems, the customer still can requst a refund within 14 days, but need to provide 30EUR shipping fee, The shipping fee can be paid through this link: https://www.aovostore.com/product/aovo-official-shipping-fee-for-return-refund/
Questions about re-ship of electric scooter batteries:
From the date of delivery, if the product has a battery problem within 30 days, for example, it cannot be turned on, AOVO can provide free repair service in terms of the battery problem, cos we have repairs site in the UK and wearehouse in Germany.
From the date of delivery, if the product is used within 30 to 90 days, and there is a battery problem that cannot be turned on, AOVO needs to reissue the battery, and the customer needs to bear half of the battery cost.
From the date of delivery, if the product cannot be turned on for more than 90 days, the customer shall bear the full cost of battery purchase.
【1】AOVO 30 days return & replacement warranty statement：
From the day of customer getting the products from the AOVO store, Subject to 17track.net/en query delivery date, If the customer requests a refund & return in 30 days, AOVO offers postage.
Product return to Germany or USA repairs site to get repairs service in 30 days, Customer offer 30EUR partial repairs & shipping fee. Get AOVO official repairs & shipping service, click the link to get the service easily:
AOVO partial shipping back and repairs fee >>
product with problem return after 90 days, AOVO don’t offer shipping fee. Customers offer a full shipping fee. it is 40EUR, pay for the shipping fee via the link:
1~3 DAYS TO SEND THE SHIPMENT NUMBER
We will process the order within 3 days and send you an email with the tracking number. So that you can keep track of the order delivery status.
4~8 DAYS DELIVERY EUROPE WIDE
Under normal circumstances, the Product will arrive in Europe within 8 days. Our products are shipped from Spanish or German warehouses, using the DPD shipping method
14 DAYS REFUND WARRANTY, 30 DAYS EXCHANGE GUARANTEE
If the product has a major quality problem and cannot be repaired, you can exchange the product within 30 days. Product refund & return in 30 days, AOVO offers postage. return in 30~90 days, Customer offer 30EUR repairs & shipping fee. product with problem return after 90 days, AOVO don’t offer postage. To get a return or replacement service, you need to contact aovohelp@gmail.com
90 DAYS REPAIRS SERVICE WARRANTY
AOVO has a USA repairs site and a German warehouse, providing professional repairs service in 90 days, so you don’t need to worry about quality problems. concrete shipping fee offered by the customer. To get repairs service, you need to contact aovohelp@gmail.com
180 DAYS ACCESSORY PROVIDE WARRANTY
For products that are more than 90 days and less than 180 days, we only provide accessories and general maintenance services. For the products used in 30~90 days, we cannot sell the returned products, so we do not provide refund services. Only provide half a price refund, wish you can understand, To get accessories providing service, you need to contact aovohelp@gmail.com
From the day that customer get the product, AOVO offer 14 days return & refund guarantee, 30 days replacement warranty, Before return, please contact us via E-Mail: aovostore@gmail.com
【2】 Warranty of Returning Products Within 30 Days of Purchase
From the day that customers get the product, AOVOSTORE provides a 14-day unconditional money-back guarantee, which means that if your products has quality problems, we will arrange an exchange or refund within 30 days. The specific process is as follows:
1. Refund:
Within 14 days, if the customer’s PRODUCTS has quality problems and wants a refund, AOVOSTORE needs to offer the postage. If the product is obviously artificially damaged, the customer will offer the freight, When the E-Scooter is sent back to our Europe warehouse (Germany or The USA warehouse), we will arrange a refund for the customer. Generally speaking, we will refund to customer via credit card payment.
When you initiate a refund, we will submit a refund application to your payment bank within 1-2 working day, and the bank will process the refund to your payment card within 2-5 working days. Counting from the date the customer initiates the refund, the refund will usually be received within 3~ 7 working days.
2. Replacement:
Within 30 days, if the customer’s E-Scooter has a quality problem and cannot be resolved through maintenance, and the customer wishes to exchange it, AOVOSTORE can bear the postage, and we will ship a new E-Scooter to the customer.
3. Accessories Provide
Within 90 days, if there is a small problem with the AOVOSTORE’s product, we can provide accessories shipping service to solve the product quality problem in time
4. Before you send the product back to our warehouse, you need to contact us for getting the shipping back number, if you want to full refund, you need to afford the shipping fee.
【3】 International Disclaimer
The AOVO product is produced for sale in the United Kingdom and Ireland, France, Germany, Spain, The USA. The AOVO Warranty for customers who intend to use it outside of the United Kingdom and Ireland, France, Germany, Spain, The USA is not applicable. AOVO products produced for and sold in international channels are warranted as applicable in such foreign countries. Contact us at https://www.aovostore.com/contact-aovo/ for more details regarding AOVO products that require service, were purchased in the United States, and are now outside the United States. On these products, which require service, consumers are responsible for all costs including shipping, taxes, duties of replacement parts and local power adaptors at the owner’s expense.
【4】 Shipping
AOVO can ship to most addresses in the United Kingdom and Ireland, France, Germany, Spain. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.
Address accuracy
Please double check your address for accuracy when ordering from aovostore.com. An incorrectly entered address can delay or prevent shipment.
Shipping costs
All shipping costs for returns and exchanges within the first 30 days after purchase are paid for by the customer. Customers requesting exchanges under the warranty program are responsible for the return shipping cost. If you purchase multiple items AOVO will try to ship together, however, due to weight and dimension limitations some multiple orders will be shipped the same day but in separate packaging.
We are unable to accept any additional payment for expedited shipping. Please see our Delivery TimesBelow.
Delivery time
If your item is in stock it will ship within 1-3 business days of approved and cleared payment. Orders are processed in order of receipt and upon approved payment. If your item is not in stock or stock is depleted it will be back-ordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the backorder time period, you will have the option to wait for a back order, modify the order, or cancel the order with a full refund.
Tracking your package
Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our shipping Restrictions below for more information.
【5】 Shipping restrictions
AOVO Only can ship orders to the countries: the UK, Ireland, The USA, EU countries such as Germany, France, Finland, Greece, Italy, Austria, Czech Republic, Slovakia, Sweeden, Switzerland, Poland, etc. AOVO can not ship orders to the places: Middle East, Southeast Asia, Africa, Russia
www.aovostore.com will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.
APO/FPO addresses
AOVO cannot ship to APO/FPO addresses.
Commercial Mailboxes
AOVO cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.
Undeliverable packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for a refund to your credit card account.
These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:
Incorrect address
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proofread it for any mistakes before submitting your order.
Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.
【6】 Delivery timeout or missing items
From the date of making the order, if the customer does not receive the product ordered within 20 days, AOVO will contact the customer, refund the customer directly, and ask the customer to reject the delayed delivery products, the product will be returned to AOVO warehouse following the original shipment route
Once we confirm that we have received the order returned, we will refund to the customer, and we will never drag on, the customer experience is paramount.
