Firstly, make sure that the orders is from aovostore.com
Who do I contact if there is an issue with my order?
The AOVO support team is ready to help! Using the form here on our contact page. Our customer support team will answer your request within 24-72 hours.
How long does it take my order to ship?
Our average order fulfillment time is 1 business day, with a 3-5 day shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order, for more information you can read our detailed shipping information here.
How do I track my order?
Order tracking link: https://17track.net/en
Generally speaking, the shipment method is: DPD / DHL
What is your return policy?
30 day returns available on every product! Read details here.
What warranty is included?
A 90 day limited warranty is included with every AOVO STORE product. Click here to read the details of that warranty.
Where can I purchase an extended warranty?
You can learn more about our Extended warranties for different itemshere.
If I buy on amazon do I still get a warranty?
No, AOVO has many authorized dealers on amazon.com, that company is not AOVO official, you need to contact the corresponding seller to get support
Who do I contact if there is an issue with my order?
The AOVO support team is ready to help! E-Mail: aovohelp@gmail.com. Our customer support team will answer your request within 24-72 hours.
How long does it take for my order to ship?
Our average order fulfillment time is 1 business day, with a 4-8 day shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order, for more information you can read our detailed shipping information here.
Is my AOVO product ready to go out of the box?
Yes! But we recommend you fully charge your AOVOSTORE product before your first ride. Also, it is important to read and understand the User’s Manual.
What shoes are best for Riding?
We recommend skate shoes, with their flat bottoms, and good protection. Avoid shoes with soft foam soles and never ride in sandals, or barefoot.
Can I take my AOVO products on an airplane?
We recommend contacting your airline directly to inquire about flying with your AOVO scooter/hoverboard. With airline approval, devices can contain larger lithium ion batteries (101-160 watt hours per battery). Most of our scooters/hoverboards hold a bigger lithium ion battery than 160W, which you will not be able to fly with. You can find battery information on the underside of the scooter deck or hoverboard.
Can I ride my AOVO products in the cold?
Riding in colder temperatures can affect the performance of the scooter or hoverboard. One key thing is to make sure the hoverboard or scooter is always being stored inside. Keeping your rideable in the cold can cause damage to your tires, motor, and battery.
1. Battery storage time is = 1 year (-4°F to 77°F)
2. Relative humidity for battery storage = 45% – 75%
3. The possible storage temperature range for Lithium-Ion batteries is is -20°C to 60°C (-4°F to 140°F) but for prolonged storage period -20°C to 25°C (-4°F to 77°F) is recommended and 15°C (59°F) is ideal. Cells should be stored with a partial charge of between 30% and 50% (at least 2 battery indicators). Although the cells can be stored fully discharged the cell voltage should not drop below 2.0 Volts per cell and cells should be topped up to prevent over-discharge. The maximum voltage should not exceed 4.1 Volts.
4. Do not pull the battery out on the Hoverboards as it voids warranty.
5. Charge the battery before storing and every few weeks
How can I clean my AOVO product?
You can keep your hoverboard or scooter sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely. Do not immerse or soak in water. Products are not water proof just water resistant.
